Get help from Inner Care
Email support@innercare.sa for customer service, app access, care requests, contracts, visit status, billing questions, or service feedback. Include your full name, mobile number, app role, and a short description of the issue so the team can identify the correct account and service record.
Customer app support
- Help signing in, verifying an account, updating profile details, or changing notification permissions.
- Questions about requesting home nursing, elderly care, child care, patient care, caregiver services, offers, or package details.
- Assistance with contracts, visit schedules, completed visits, caregiver assignment updates, uploaded documents, and family notifications.
- Support for service feedback, complaints, care coordination issues, and follow-up on an existing request.
Employee app support
- Help with employee account access, availability, assigned visits, visit status updates, documents, and operational notifications.
- Reporting a schedule conflict, visit issue, customer service concern, or technical issue affecting the employee workflow.
- Guidance on keeping profile, document, and assignment information accurate for care operations.
Information to include
- Your full name and mobile number registered with Inner Care.
- Whether you are using the customer app, employee app, or public website.
- The service request, contract number, visit date, invoice, or support topic if available.
- Screenshots only when they help explain a technical problem. Do not send sensitive medical documents unless the support team specifically requests them through an approved channel.
Privacy and account deletion
Privacy questions, personal-data requests, and account deletion requests are handled by the privacy team. Use the account deletion page for deletion requests, or email the privacy team directly.
Support channels
- General support
- support@innercare.sa
- Privacy requests
- privacy@innercare.sa