Who this policy covers
Inner Care Home Care provides home nursing, caregiver, patient-care, child-care, and elderly-care services in Saudi Arabia. This policy applies to people who use the Inner Care customer app, employee app, public website, support channels, and care coordination services.
Information we collect
- Account information such as name, mobile number, email address, preferred language, authentication status, and customer or employee profile details.
- Care request information such as requested service type, patient or beneficiary details provided by the customer, care preferences, contract details, visit schedules, visit status, feedback, and support messages.
- Operational information needed to deliver service, including caregiver assignments, employee availability, visit notes, service documents, uploaded files, invoices, payments, and care coordination records.
- Device and app information such as app version, device type, notification token, language settings, crash diagnostics, and security logs used to keep the apps reliable and secure.
How we use information
- To create and manage customer and employee accounts.
- To receive care requests, prepare offers, manage contracts, schedule visits, coordinate caregivers, and deliver home-care services.
- To send important service notifications, appointment updates, operational messages, account alerts, and support responses.
- To maintain safety, prevent misuse, investigate service issues, improve app reliability, and comply with legal, accounting, tax, regulatory, and dispute-resolution obligations.
Sharing and service providers
Inner Care does not sell personal information. We share information only when needed to operate the service, such as with assigned care staff, internal operations teams, technology providers, payment or accounting providers, cloud hosting providers, regulators, or professional advisers when legally or operationally required.
Health and care information
Customers may choose to provide information about a patient, beneficiary, medical condition, mobility need, medication routine, home-care preference, or visit outcome. We use this information only to assess the requested service, coordinate suitable staff, document the care workflow, and support continuity of care.
Notifications
The apps may use push notifications for service updates, visit reminders, contract status, care updates, support replies, and operational alerts. Users can manage notification permissions from their device settings. Some service-critical messages may also be sent through support channels when required to deliver care.
Retention
We keep account and service records for as long as needed to provide services, maintain business and accounting records, meet legal obligations, resolve disputes, and protect customers, staff, and the company. When information is no longer required, we delete it, anonymize it, or restrict access according to operational and legal requirements.
Account deletion and privacy rights
Customers may request account deletion, correction, or access to their personal information. Account deletion requests can be submitted from the dedicated deletion page or by emailing the privacy team. Some records may be retained when required for completed services, contracts, invoices, tax, legal compliance, fraud prevention, safety, or dispute handling.
Security
We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or loss. Access to operational and care records is limited based on role and business need.
Children
The Inner Care apps are intended for adults who request or deliver care services. Child-care information may be provided by a parent, guardian, or authorized customer only for the purpose of arranging and managing care.
Contact the privacy team
For privacy questions, data access, correction, or deletion requests, contact privacy@innercare.sa. For service support, contact support@innercare.sa.